Contract Conditions

We invite you to know all the necessary information regarding the electronic transactions you make on this website. 

Mar Cucurella is committed to transparency and clarity in the commercial transactions carried out on this portal, guaranteeing a space committed to the rights of users and clients, which is why we recommend that before contracting any of the products that we make available to you on this website, you read these conditions and the terms that apply to the provision of the services offered Mar Cucurella typical of its main activity of selling jeweler's.

These contract conditions govern the relationship between Mar Cucurella and site customers Mar Cucurella.

Mar Cucurella reserves the right to modify or change these conditions at any time. If the modifications constitute a material change in the terms, Mar Cucurella will notify you by posting an announcement on our website.

The services and/or products are available only to legal entities and people over 16 years of age.

This website complies with the following regulations:


SELLER IDENTIFIER

Pursuant to the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we offer you the following information: 

Social denomination: Mar Cucurella

CIF/NIF:38111421F

Email: taller@marcucurella.com

Registered office: Plaça d´en creus 2, local 2. 08241 Manresa

His social activity is: Manufacture and sale of jewelry.

Purpose of the website: Jewelry sale.

 Mar Cucurella offers a wide and varied assortment of products. The pieces exhibited in Mar Cucurella are author jewels.


VALIDITY OF PRICES AND OFFERS

The products offered on the website, and their prices, will be available for purchase while they are in the product catalog displayed through the website. Customers are requested to access updated versions of the website to avoid pricing errors. In any case, orders in processing will maintain their conditions for 7 days from the moment they are formalized. 


HOW TO PLACE AN ORDER

As a condition of placing any order, the customer must contact Mar Cucurella and provide corresponding information required for the acquisition of the products available on this website. The ordering information you provide must be accurate, complete and up-to-date at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Mar Cucurella.

From the moment of acceptance, the client acquires the status of Client of Sea Cucurella.

Orders must be placed following the steps that will be marked for you. Mar Cucurella where you can choose the product and the quantity of what you want to buy. 


DISCOUNT COUPONS

Coupons or discount codes are for individual use and cannot be accumulated and are subject to the indicated validity dates. Mar Cucurella reserves the right to cancel any promotion for individual or collective clients if it is considered that they are being used abusively or inappropriately.


PURCHASE VALIDATION

 Once the purchase is made and payment has been made, Mar Cucurella will send you by -mail an order confirmation.

It will be time to check that everything is correct. If you do not agree with the data provided in said confirmation, you can request their modification or cancellation of the order.

The validation of the order by the client expressly implies knowledge and acceptance of these particular contract conditions as part of the contract. Unless proven otherwise, the data recorded by Mar Cucurella constitute proof of the set of transactions carried out between Mar Cucurella and their clients.

If you need any modification or cancellation, the communication must be made within the period of 3 days from order confirmation, via email: taller@marcucurella.com and as long as the order has not been shipped.


PRICES AND PAYMENT METHOD

The client agrees to pay for the contracted products at Mar Cucurella in the payment methods accepted by Mar Cucurella and for any additional amounts (including taxes and late fees, as applicable)

 When making payment, Mar Cucurella will redirect to the payment gateway Mar Cucurella 

Mar Cucurella accept these payment methods:

  1. By credit or debit card

We accept cards

  •  American Express
  • Discover and Diners Club
  • Australian eftpos
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa
  • SEPA

You can make the payment immediately through our Bank's secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and banking data will be protected with all the security measures established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.

  1. PayPal

Through PayPal payment for the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it will be essential to have a PayPal account.

Payment is always in advance of the 100% of the order and will be sent when we confirm payment.


SHIPPING AND TRANSPORTATION

The Products purchased through the store will be sent to the shipping address that the user indicates once the payment has been verified, with the maximum delivery time being 1 to 3 weeks depending on the piece, since all our jewelry is made in a handmade one by one.

The Mar Cucurella delivery service is carried out in collaboration with Nacex for national shipments, and UPS or Correos Express for the European Economic Community, for the rest of the territory it will depend on each destination.

Delivery with Nacex 24/48 hour service.

If there is any unforeseen event in the delivery of the order, we will contact you through your email address, which we request when registering on the website, to find a solution. Alternatively, we could contact you by phone, if you have provided it, or directly attempt a second delivery to the address provided. If the product could not be contacted or delivered on the first or second visit, the customer will be responsible for contacting the carrier (NACEX) or with Mar Cucurella via email and will assume any additional costs that subsequent deliveries may entail.

If you need urgent shipping, contact us to consult the conditions and rates.

 NATIONAL transportation will be free for orders over €250 (tax included), the amount for orders less will be €10.

Transportation to the EUROPEAN ECONOMIC COMMUNITY will be free for orders over €300 (taxes included), the amount for orders less will be €15.

For the rest of the territory, contact by email at taller@marcucurella.com 

Mar Cucurella is not responsible for additional customs and duty charges, nor for delays in the delivery of orders due to causes beyond the control of the company or due to incomplete or erroneous recipient data. 

If you receive the package with defective packaging, you should indicate it on the delivery note or reject it, and contact Mar Cucurella.

Assumptions to take into account (ONLY IF APPLICABLE)

  • In the event that one of the deadlines is modified, the Mar Cucurella Customer Service will inform you, either by email or phone call, of the approximate delivery time for the shipment. total of your order. Likewise, you will be kept informed of any variation that may arise within said period.
  • In the event that an order is made up of several different products, not all of which are available for shipment at the time of placing the order, the customer may request partial shipment of their order and the subsequent shipment of the pending products. Said partial shipment may only be requested when the total shipment of the order is going to be delayed beyond the delivery times indicated on the website and this shipment must be finally approved by Mar Cucurella who will always have the final decision regarding making partial shipments.
  • Orders will not be served in post office boxes. 
  • If you make a change to the delivery address once the order has been placed, you must notify us as soon as possible. If the package has already been sent, changing the address will entail an additional cost equivalent to the shipping cost.


WARRANTY

Mar Cucurella guarantees that all our jewelry is handmade one by one, we ensure that both the process and the finish are of the highest quality and that it meets the rigorous criteria required for their production.

We use only and exclusively H SI quality natural diamonds

Improper handling, misuse and wear of the part due to use are excluded from the warranty.

If upon receiving your order you notice a defect or manufacturing error in the part, please notify us as soon as possible to taller@marcucurella.com


COMMON VALUE ADDED TAX SYSTEM OF THE EUROPEAN UNION

In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and the European Directive 2008/8/EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which the same acts (businessman/professional or individual). Consequently, in some cases the final price of the order may be altered compared to what is displayed on the website.

 

The price of products marketed by Mar Cucurella includes Spanish VAT. However, the final price of your order may vary depending on the VAT tax rate applied to the order. For orders destined for other countries in the European Union, Spanish VAT will be deducted and the VAT tax rate corresponding to the destination country will be applied. The final price will appear during your order confirmation and will reflect the VAT tax rate corresponding to the country of destination of the products.


RETURN POLICY

If for any reason you are not satisfied with your order, you will have the right to withdraw from the contract during a period of 14 calendar days without indicating the reason and without incurring any costs other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where you can complete the data necessary for its management. 

After this period we will not be able to accept returns. 

Returns of personalized or engraved jewelry are excluded.  

If when you open the order there is a piece in poor condition, you can open an incident from the contact form or send us an email to Mar Cucurella, as well as a photograph of it.

You must indicate on the delivery note the reason for the return in this regard.

The jewelry must be sent in its original packaging and in perfect condition within a period of no more than 15 calendar days, to the following address:

Mar Cucurella

Plaça d´en Creus 2, local 2 

08421 Manresa 

(Barcelona)

Withdrawal entails a refund of the amount paid for the piece, shipping costs excluded. 

The transportation costs generated by the return will be borne by the buyer. The term for this payment will be that established in the Law, after having received from Mar Cucurella, the product subject to withdrawal in perfect condition and without signs of use.

 If it is correct, we will proceed to refund the amount of the jewel within a maximum period of 14 days, using the same payment method, in accordance with current regulations.


How to return products in accepted cases:

To return a product in the cases provided for and accepted by this withdrawal policy, the following instructions must be followed:

-You must have notified Mar Cucurella the desire to withdraw and having obtained the corresponding authorization before sending the shipment.

-You must download and complete the withdrawal form below and send it along with the package.

-You must introduce the product(s) in a properly packaged package. 

 The return address is:

 Plaça d´en creus 2, local 2. 08241 Manresa (Barcelona).    

You must take the package (with the attached withdrawal form) to a Post Office or courier company and request proof of shipment. You must keep the receipt until you receive the requested refund.

 It is the customer's responsibility to keep all acknowledgments of receipt and send the package by certified mail or by any other means that allows proof of its shipping date.


CLAIM OR WITHDRAWAL FORM MODEL

The client/buyer may notify the claim or withdrawal, either by email to: taller@marcucurella.com or by postal mail to the address indicated on the withdrawal form.

Copy and paste this form, complete it and send it by email or postal mail.

 


CLAIM OR RETURN FORM

Attn: Mar Cucurella

Plaça d'en creus 2, local 2. Manresa 08241 (Barcelona) 

E-mail: taller@marcucurella.com    

- The product:

– Acquired on the day:

- User name:

– User address:

– User signature (only if submitted on paper)

- Date:

– Reason for the claim:


cAMBIOS

A size or model change can be made within a period of 14 business days from receipt of your order.

For size changes, send the jewel to Mar Cucurella, we will adjust it and send it back to you within a period of no more than 7 business days.

The jewelry must retain its original packaging, be in perfect condition and with the documentation included.

If you have questions, please contact  taller@marcucurella.com  and we will give you the available options.

Return shipping and subsequent shipping of the item to be exchanged will be the responsibility of the buyer.

Jewelry that has been engraved, personalized or used is excluded from returns.


AFTER-SALES SERVICE 

We have an after-sales service to solve any problem with our products or shipments through which we offer quick and effective attention to our customers.

To contact us or ask us any questions, questions or complaints, you can use any of the following means:

  • Postal address: Mar Cucurella, Plaça d' en creus 2, local 2. 08241 Manresa (Barcelona)
  • Telephone: 680621061
  • E-mail: taller@marcucurella.com 


EUROPEAN CONSUMPTION REGULATIONS

We inform that the European Commission has created the first European platform for the resolution of conflicts in online commerce covered by the latest consumer law. In this sense, as managers of an online sales platform, we have the duty to inform our clients about the existence of an online platform for alternative dispute resolution.

To resort to the conflict resolution platform, the client must use the following link: http://ec.europa.eu/odr


cONFIDENTIALITY

All information and documentation used during the contracting, development and execution of the services that regulate the relationships between Mar Cucurella and the Client.

All information received from the client, whether images, emails, texts, access data such as clients and passwords, will be treated confidentially, and transfer to third parties is completely prohibited.

 Confidential information will not be understood to be that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be revealed in accordance with the laws or with a judicial resolution of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality. Both parties agree to comply with the duty of confidentiality indefinitely.

More information about privacy: consult our Privacy Policy


Data protection policy

To obtain complete information about your rights and the data protection policy that we apply to this website and all our services, we recommend visiting the  Privacy Policy and the Cookies policy. 


LIMITATION OF LIABILITY 

Mar Cucurella reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, the access conditions, contracting conditions, etc. Therefore, the client must access updated versions of the page.

The user/client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by Mar Cucurella. The client undertakes to immediately notify Mar Cucurella of any violation of the security of the portal.

Mar Cucurella will not be responsible for any loss arising from improper or unauthorized use of its website.      

The client undertakes to keep harmless Mar Cucurella  from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and Reasonable attorneys' fees resulting from any breach by the customer/buyer of these conditions, whether or not considered material or immaterial; misuse of the services by you or anyone acting on your behalf or using your account on Mar Cucurella  or for any material or immaterial violation of any right, title or interests of third parties.

Our only responsibility will be to supply the product under the terms and conditions expressed in this contracting policy.

 Mar Cucurella will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.

 

LANGUAGE

The language in which the contract will be formalized between Mar Cucurella and the Client is Spanish.

 

JURISDICTION AND APPLICABLE LAWS

Mar Cucurella and THE CUSTOMER, will be governed by Spanish legislation to resolve any controversy that may arise from the access or use of this website, and will be subject to the Courts and Tribunals of the city of Manresa.

Scroll al inicio
open whatsapp
1
Hello!
I can help?